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QUESTIONS
QUESTIONS ABOUT DIGITIZING
- What is digitizing
and scanning?
- Why should I
digitize my photos?
-
What
can I do with my original and digitized photos?
-
Why
not buy scanners and digitize my pictures myself?
QUESTIONS ABOUT LEGACYSCAN
-
Why choose LegacyScan to digitize my photos?
- Are my photos safe?
- How do I order?
- How and when do I pay
for my order?
- Can I have my order
rushed?
-
When will I get my original photos and digitized photos back?
- How
does LegacyScan's online photo gallery work?
-
How do I prepare my photos to be sent to the lab?
- What
is LegacyScan's Return Policy?
TECHNICAL QUESTIONS
- What is DPI and
resolution?
-
Why does LegacyScan only offer 600 DPI for prints,
albums and documents and 3000 DPI for slides,
negatives and film?
- What is a DataDVD Disc?
ANSWERS
1.
What is digitizing and scanning?
Digitizing and scanning is the process in which
old photos (paper prints, slides, and negatives)
are professionally converted to digital format.
With the LegacyScan Advantage ProcessTM
photos are:
- Cleaned - Dust and particles are removed with compressed air.
- Scanned - Photos are scanned with the highest quality
professional scanning equipment. A digital image is captured in
this process.
- Revived - Digital images are enhanced. Unsightly
borders are cropped (removed) so only the image is seen. Color and
brightness are restored.
- Created - Once digitized photo are completed and pass
inspection, they are placed onto Premium Grade Archival DataDVD Disc.
With this disc, you can view, share and download your photos onto your
computer.
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2.
Why should I digitize my photos?
- Protect your photos from fading and yellowing over time.
- Protect your photos from Fire, Flooding and unexpected catastrophes.
- Protect your photos from Dust, Dirt, Rodents and Pests.
- Consolidate your photo memories onto disc to save space.
- Eliminate the hassle of slide projectors and large dusty boxes of
photos.
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3. What can I do with my original and digitized
photos?
- View, share and enjoy your photos with your friends and family
- Cut, paste and scrapbook with your original photos
- Access your photos through your online photo gallery
- Store an extra copy in a secure place.
- Pass on your old photos for generations.
- Create photo gifts, such as blankets, mugs calendars and more
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4. Why not buy scanners and digitize my photos
myself?
- Price - High quality scanners are extremely expensive. It
would cost several thousand dollars to purchase the equipment and
software. Photo (print) scanners and slide/negative/film scanners are
different, therefore it would take two different scanners to be able to
digitize.
- Time - Digitizing is an extremely tedious and slow process.
It could take months to properly digitize a collection of photos.
- Quality - To properly enhance and revive photos, it takes a
well trained technician to be able to use the software and to recognize
the enhancements needed.
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5. Why choose LegacyScan
to digitize my photos?
We understand that your photo legacy is priceless to you; therefore, we
have developed a simple, safe and secure process to digitize your photos.
- Simple - We have created the “Legacy Starter Kit” to help you
digitize your photos. Our kit comes complete with a step by step
guide to help you prepare your photos to be sent to our lab. We have
also included all the necessary supplies to handle and pack your photos
including: cotton photography gloves, pen, rubber bands, batch cards,
zip top baggies, bubble wrap and a shipping carton. Your photos are
priceless; therefore, we help you get them packaged right.
- Safe - Our secure state of the art lab is located in Grove
City, Ohio. Rest assured that when you send your photos to us, they are
securely stored until they are processed. We never send your photos
thousands of miles away to foreign countries like India or Costa Rica.
We have nothing against those countries; however, there is a risk in
sending your irreplaceable photos to foreign soil.
- Secure - Once your photos are processed, we keep a backup
copy of your photos until we have confirmed that you have received your
original and digitized photos. You may choose to purchase the backup
copy, keep it stored in our secure location or we can destroy it for
you.
Value added with no additional cost:
- Included are Two (2) copies of your photos on disc. Store an extra
copy in a safe place, maybe at a relative’s house, or a safety deposit
box.
- Online photo gallery- If you choose, we can upload your photos to
your free online photo gallery. You can view, share, organize and do
many neat things with your photos in this gallery.
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6. Are my
photos safe?
Yes. From the time that you ship your photos to us,
you can track the process through our website. Once your order is received
in our lab, we contact you to let you know that we have received it. Once
the order is completed and shipped, we contact you to confirm that you have
received it and completely satisfied with the results.
- Safe - Our secure state of the art lab is located in Grove
City, Ohio. Rest assured that when you send your photos to us, they are
securely stored until they are processed. We never send your photos
thousands of miles away to foreign countries like India or Costa Rica.
We have nothing against those countries; however, there is a risk in
sending your irreplaceable photos to foreign soil.
- Secure - Once your photos are processed, we keep a backup
copy of your photos until we have confirmed that you have received your
original and digitized photos. You may choose to purchase the backup
copy, keep it stored in our secure location or we can destroy it for
you.
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7. How do I
order?
- Click on "Get Started >" or
click
here.
- Download, print and complete the order form.
- Place the completed order form in a box along
with your materials.
- Our shipping address along with instructions
are included on the order form.
- If you have any questions about our ordering
process, please call 877-737-4686
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8. How and when do I pay for my order?
You do not pay for your order until it is complete.
Once we complete your order, we will send you an
email with the total amount due. Once we receive
payment, we will ship your original photos along
with your completed order. To make the process faster,
we would prefer that you provide payment information
on the order form.
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9.
Can I have my order rushed?
Yes. If you would like to have your order rushed, please
contact us or
call 877-737-4686. We can provide exact rush pricing as well as
completion times. Rush charges range from $25 and up depending on the size
of the order and the urgency.
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10. When will I get my original photos and digitized
photos back?
Typical processing time is about 3-4 weeks depending
for orders under 1000 images and 4-6 weeks for orders
over 1000 images. You may contact us at 877-737-4686
to discuss exact times for your order.
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11. How does Legacyscan's
Online Photo Gallery work?
We will create a free online photo gallery account when you order a
package. When we digitize your photos, we can upload them at no cost to this
site. Once uploaded, you can login and begin viewing your photos. Your free
account will stay active as long as you login to it once every six (6)
months. In this gallery, you can view and email your photos. Organize into
albums, rename, and ad captions. You may also order prints and create photo
gifts to be delivered to your door.
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12. How do I prepare my photos to be sent to the
lab?
For best results we recommend you follow the simple instructions included
with your Starter Kit.
General Preparation Instructions:
- Use white cotton photography gloves when handling slides, prints and
film. (included in complete kit only)
- There are two (2) ways to organize your photos.
- Before Processing: Number the slides, prints and film in the
order you would like them. Group your slides, prints and film
separately and label the group with a name, (example: Christmas
1974). We will place that group in its own directory (folder). You
can have as many directories as you like. Helpful Tip: Try to put
40-50 slides in a group. Note: We cannot group slides, prints and
negatives together. Please keep them separated.
- After Processing: If you do not want to take the time to
organize and number your photos before shipping them, no problem.
Our online gallery allows you to organize and label your photos into
virtual albums once they are processed. Note: photos will be
placed onto disc in the order in which we process them.
- Use only a ball point pen when numbering slides or back of prints.
Never use marker or felt tip pen, these will damage photos.
- Please do not mix slides, prints and negatives in the same stack.
- If you have copyrighted material, you must fill out a release form.
Preparing Loose Prints:
- Place photos in zip top bags to prevent from shuffling order.
Caution, do not overfill bags or use rubber bands, this may damage
photos.
- Include batch card with date, event, bag number or any instructions.
- You may send loose photos arranged in no certain order.

Preparing Albums:
- Please secure albums so loose pictures do not fall out.
- In order to prevent damaging photos, we do not remove individual
photos from albums. We simply scan the whole album page.
- If you would like to have individual photos scanned, please take the
time to remove them from the albums.
Preparing 35mm Slides:
- Please remove slides from sheets or carousels. This will cut down on
shipping cost and bulkiness. If you do not wish to remove them, please
see the pricing chart for carousel handling cost.
- Place slides in stacks of around 50.
- Place batch card around bundle and secure with rubber bands around
all sides.
- Place secure bundles in a zip top bag.

Preparing Film Strips & Negatives:
- Place film strips in pages, zip top bags or envelopes.
- Please specify what order you would like them scanned.
- For best results, place strips in pages.

Preparing Film Rolls & APS:
- Number the rolls in the order you desire
- Place in a zip top bag.
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13.
What is Legacyscan's Return Policy?
Our Return Policy
If for any reason you are not 100% satisfied
with our work we will refund the full cost of your
order. Refunds will be issued in the form they were
paid to LegacyScan. All ordered materials, prints,
CDs, or DVDs must be returned within thirty days
of purchase. Please contact us to receive a confirmation
number before shipping materials back to us.
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14.
What is DPI and resolution?
Resolution and DPI (Dots Per Inch) are often used interchangeably, but
they are quite different.
Any digital image is composed of pixels. The pixels are the small colored
square dots that can sometimes be seen when images are enlarged too much, or
if you look at your screen close enough. Resolution is the number of pixels
in the horizontal direction by the number of pixels in the vertical
direction. For example, a picture with 1200 pixels at the horizontal
direction and 2100 pixels at the vertical direction would have a resolution
of 1200 x 2100 pixels.
As you've probably noticed, nowhere in the above definition it is said
what size the pixels are. This is where the DPI comes in. DPI is simply Dots
Per Inch. A picture with 100 x 100 resolution would be 1 x 1 inch when
printed at 100 DPI, and 100 x 100 inch when printed at 1 DPI!
There's a tradeoff. The bigger the resolution, the bigger the image is.
It will take more disk space, occupy more memory when loaded, and will take
longer to load or email. On the other hand, the bigger the resolution, the
better the image looks when printed.
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15. Why does LegacyScan
only offer 600 DPI for prints, albums and documents
and 3000 DPI for Slides, negatives and film?
Our goal is to keep the ordering process simple as well as provide our
customers with a superior quality service. By offering only 600 DPI and 3000
DPI, we can guarantee that we can provide our customers the highest quality
service with the most competitive pricing. Sure, we could speed up the
processing time or cut operating cost by lowering our DPI quality, but we
feel that it would be an injustice to you and your precious photos. We know
that you want to digitize your photos once, why not do it right the first
time? If you are a professional photographer and would like pricing on
4000 DPI, please email or call us.
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16. What
is a DataDVD disc?
A DataDVD disc contains image files that you will be able to view,
download and share on your PC or Mac’s DVD drive. A Data DVD is not a DVD
Video; it will not play in a set top DVD player. Data DVDs work just like a
CD-Rom. A Data DVD is storage medium for storing files just like a CD. Since
a Data DVD can hold up to 4700 MB of storage, it would take 7 CD’s to store
what 1 Data DVD can hold. Data DVDs work with computers like CD-ROMs do.
However your computer needs to have a DVD-ROM disk drive to read our Data
DVDs. If your computer does not have a DVD drive, you may choose to have
your photos sent to you on CDs. Note: See pricing chart for additional
cost.
This chart shows how many prints fit on a disk.
|
At 600 DPI |
On
CD |
On DVD |
|
3x5 Prints |
185 |
1342
|
|
4x6 Prints |
130 |
940 |
|
5x7
Prints |
81 |
587 |
This chart shows how many Slide and Negatives fit on a
disk.
|
At
3000 DPI |
On
CD |
On DVD |
|
Slides or
Negatives |
100 |
723 |
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Still have questions?
Contact us.
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